Bedankt voor de details. De suggestie over het CV8560E apparaat is perfect. Ik zal ook kijken naar Telenet Tadaam.

Thanks. The technician did a check for fiber availability and it showed red in his system . Proximus contacted me now and is saying that migrating me the new ‘Borne’ will not help my speeds because the max speed achieved by anyone living on my street is apparently the 20M/2M profile

<r>Thanks for the replies. The technician was here and indeed they had to repair some segment of this specific copper line. He says that my copper pair is connected to a street cabinet that is several blocks away (almost 800m away). Now my interest speed is back to ~16M/2M profile.<br/>
<br/>
On ...

The plot thickens. I received a letter in the mail from Proximus stating that the issue is definitely in the exterior of my apartment. Proximus is sending someone tomorrow to perform some street work (they said they needed some special permissions to work on the street). What I am confused about is ...

<r><QUOTE author="Devilzown" post_id="940963" time="1664711414" user_id="9038"><s>[quote=Devilzown post_id=940963 time=1664711414 user_id=9038]</s>
It's pretty easy if you have the right equipment: a rotary hammer & a long drill bit. You should be able to find it at a rental place like <URL url ...

1. Statische IP's kan je niet toewijzen via de Telenet-router. Als je toestellen geen gerandomiseerde MAC-adressen gebruiken krijgen ze echter wel steeds hetzelfde IP-adres.
3. Noot: sinds het begin van de Covid-19-pandemie telt verbruikt volume bij "Easy Internet" slechts voor 50%. Dus eigenlijk ...

1. Zet een eigen router achter de modem
2. Neen
3. Online kan je volume bijkopen, is vanaf dan wel maandelijks te betalen tenzij je de aankoop weer stopzet

Onderzoek ook Orange home flybox en Telenet Tadaam


Bedankt. Ik heb al een Ubiquiti AP dus ik ben op zoek naar een Ubiquiti ER-X router ...

Hi experts -

1. Kan ik met de "standard home gateway" die bij de dienst wordt geleverd, de basisconfiguratie doen zoals het wijzigen van het DHCP-adresbereik, het toewijzen van statische privé-IP's (ik heb enkele oudere toestellen die een statische IP-configuratie vereisen)?
2. Zal Telenet helpen ...

He should have disconnected the cabling to your apartment & do a measurement there before concluding it's a problem outside.


It was indeed a bit strange that he came and replaced the modem without checking anything else. But I assume they have a checklist of items they go through and don't go ...

Devilzown schreef: 01 okt 2022, 16:03 Did he do a test downstairs straight on the Proximus cable?

He spent all the time inside our apartment unit and didn't ask for access to the downstairs cabinet (it is locked and we have the key, so we would have known if he wanted to do any tests there).

Thanks a lot for your help! I did troubleshoot the cable and looks like the wiring in the cabinet downstairs seems OK. The technician was here today and he first replaced the modem without checking anything :think: :think: :nono:. I tried to ask him what he was doing, but looks like they have a ...

Just a quick update. I contacted our landlord (we live in a small 6-unit multi-tenant apartment) and turns out another tenant has the same issue. The main security door to the building was replaced/installed recently and the technicians were messing with the intercom/buzzer ('parlaphone'). The ...

Thanks and will update back. I just checked some historical information and looks like I was on a 20/3 profile until recently. Not sure what has triggered this switch to the 5/0.5 profile.

<r>Thanks a lot. I just have internet from Proximus (no TV). The telephone cable (RJ-11) goes from my BBox3 straight to the phone wall outlet. I had a Proximus technician come in some years ago when we moved to this new place and he said that is the only phone outlet that works in the house - this ...

Thanks. Is there a "good" customer service number that people use. Today being a weekend, I have spent ~1 hour on hold on the phone only to be disconnected. And this happened twice today

Hi Belgacom/Proximus experts -

I am getting pretty bad DL and UL speeds (have not checked speeds in over 8-months, so not sure when the issue started). Looking for tips on how to troubleshoot the issue. I have not contacted Proximus yet, but planning to do so after some troubleshooting steps. I ...

Is there a way to troubleshoot if the issue is inside my apartment?
Downstream attenuation is too high to get a better download speed.

First check the attainable speeds at your address: http://linetest.be and https://proximus.be/internetspeed

If attainable speed are higher than what you got, you ...

Thanks for the quick replies. I do have the BBOX-3 (CS50001 is a BBOX-3 AFAIK). I have figured out part of the problem I think. I was using an 'ethernet over powerline' adapter in an electrical socket that was right next to the the DSL/phone jack (RJ11 socket). To further complicate things, I had ...

Hi Belgacom/Proximus gurus - I just moved houses and got connected with a DSL connection. I have an old Sagemcom CS50001 from my old place. The technician connected the modem and looks like internet connectivity is achieved. However the DL and UL speeds are pretty bad. I suspect some bad internal ...

Hi userbase.be gurus - I have a bbox2 from my old place in Brussels (I moved to a new apartment a few months ago). I am no longer with Proximus now. However, I am getting a bill from the collections agency 'intrum' that I owe 110 euros for the bbox2 modem. I have tried to call them and say that my ...

If you don't have your bbox2 anymore you could always try to get a BBOX3/V from a proximus center. This has VOIP ports on the device, same as the bbox2, so it should be capable to handle the SIP request.

Sorry, to dig up an old post, but what is the procedure to exchange my current BBOX3 with a ...

Thanks a lot for the replies.
- I do have the old BBox-2. Let me check if it connects on VDSL and if I get the same performance on the line.
- Speed test results here:

http://www.speedtest.net/result/4503784404.png

- Log from the test tool below:


B-Box 3 Sagem Tool v0.9 ...

Hi Belgacom gurus:

I just got "upgraded" to VDSL (from ADSL) by Belgacom. The technician installed a new modem (Sagemcom CS50001) to achieve this upgrade. I am having a few problems and hoping others have seen the same issue and may point me towards a solution.
The BBox-3 in bridge-mode works OK ...