I am living in Etterbeek (area code 02) so its not like I am isolated.
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Dear Scarlet,
Please regard this letter as a "pro-rate" cancellation of my subscription with yourself.
I understand my legal binding one year commitment of service, yet had to resource to find the product purchased elsewhere.
If you look at my history, you failed to deliver service within a acceptable time frame with therefore forced me to resort to other options for regaining service.
This means that I had no other option than to pay monthly additional 50 euros (in top of your 20 euro fee) in order to achieve Internet service from a different company (after 8 weeks of blackout from your end!) and go on with my life.
This is not acceptable
Its further not acceptable that I, on several encounters, have been promised unrealistic goals from your technical support. Its a disgrace (to me as a user and the technical support agent) that even simple tasks (as changing and testing a DSL profile) need to be escalated to a (what seems to be) a black hole, and not being handled for weeks thereafter. Its embaressing that you can wait (at your phone support) for hours without end and then to be pushed away with a "did you check your cables"........
That is wasting a customers time!.
I therefore hope for some form of flexibility from your side (in regards to the end of this contract). I gave you the chance to offer service and you failed to deliver.
Thanks,
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and now, yea, Belgacom Intense, its expensive, but it works!
