Userbase

Dear Mrs, Dear Mr,

Over the past two years, Belgacom has been investing a lot of resources in its Internet core network in order to be able to cope with the growth of the Internet traffic and to further improve the redundancy in this critical part of our network. With this email, we would like to inform you about those investments and about a disaster recovery test which might have a short impact on your internet connectivity.

Redundancy thanks to two independent networks

We have built a new Internet core network consisting of two networks (silos) from different vendors which are split from each other. Both networks have enough capacity to handle the full internet load of all Belgacom professional and residential customers. So we are offering a service which is very close to connecting to two independent providers, seen from a redundancy point of view. In case of problems in one of our silos, we can easily switch the traffic to the other silo. This redundancy mechanism is based on the BGP routing protocol.

Disaster recovery test

Belgacom will organize a silo disaster recovery test on 25 March and on 8 April between 05:00 and 12:00. Should you encounter any problems with your internet connectivity in this timeframe, please contact the Belgacom ICT Service desk (available 24/7):
• +32 800 -- ---
• [email protected]


IMPORTANT NOTE: In order to benefit from this redundancy in case of network issues, static routing in your CPE must be absolutely avoided to route the traffic towards the network. Hence we strongly recommend you to check if you are using static routing between your CPE and the Belgacom routers. If you are, please contact ------- ([email protected], +32 (0)2 --- -- --) in order to setup a BGP session with your router.

If you have any questions regarding this, please contact the Belgacom ICT Service Desk.


With kind regards
Belgacom ICT Service Desk

Joe de Mannen schreef:
Bovenstaande verwittiging ging naar professionele klanten vermoed ik ?