so o try it in english. i plan to take an edpnet adsl flexi light account. it's for my girlfriends house and for her the 1mbit downstream is quiet enough...
thanks for your informationsSeNsEi Ze0n schreef:I have a regular EDPnet account, I haven't experienced a lot of downtime, almost none.
The support is very good, they respnd fast to e-mails
I haven't got an idea how long it takes to activate the service, I think you better contact them for it.
it will be active on 4. january (little delay caused by christmas...). but the service is realy great. they know absolutly what the speaking about...
Very soon after I took a subscription, EDPnet could not provide a good connection. They told me it was because my telephone installation was not good. But it was not true and I have the conviction they knew very well it was not true.conrads schreef: - did you make positiv or negative experiences with edpnet
No commentlibra schreef:Very soon after I took a subscription, EDPnet could not provide a good connection. They told me it was because my telephone installation was not good. But it was not true and I have the conviction they knew very well it was not true.conrads schreef: - did you make positiv or negative experiences with edpnet
Recently I got a letter from a layer asking me to pay a compensation of 372,38 Euros. But since they were unable to provide the service I paid for, they should pay me a compensation.
Phuncz schreef:... let Belgacom check your line...)
Problem solved. EDPnet cut the line. I got an upgrade from another ISP. Since then, +/- 4 month, no more problem.Phuncz schreef:...the complaints get solved before you get to testing the line
No offence, but when i hear Belgacom technicians & none Skynet ISP's, my heart stops moving. Its a general known fact that it's never Belgacom's fault. The detail that there are loos wire's in there phone box at the end of the street, well ... no, its the competing ISP's fault, Belgacom is always right, and there equipment is never at fault. Just go Skynet, and all will work perfectly, thats what they like to say.libra schreef: I got the visit of a technician of Belgacom. He told me that there was no problem with my phone instalation. But for EDPnet this technician was incompetent.
). When something is hardware related, you can be daim sure its a) the cable, b) the central, c) your modem. And your description looks way to much hardware related, something that is out of EDPnet's hands.That's why I do not like Belgacom and as long I can, I avoid Belgacom.Its a general known fact that it's never Belgacom's fault....
That's what they told me but only after I was cut off by EDPnet. I did not take for granted what they told me and according to my phone bill, we talked for more than 10 minutes.Just go Skynet, and all will work perfectly, thats what they like to say.
That is why I think Belgacom should not be a retailer.That's the problem when you have the Phone/ADSL line provider & there own ISP. What better way to get customers by making it look like it's the competing ISP's fault
Did I have the choice?Let me guess Libra, you are now at Skynet?
I do not give myself the competence to judge. The fact is before I was customer of EDPnet, it works; after I was customer of EDPnet, it works.And if you think Belgacom technician's can't be incompetent
Yes, you always do. But it requires stepping on a few people there tows.libra schreef: Did I have the choice?
You can tell very easily if somebody is competent or not. But it does require a bit of nohow on the side of the customer. Because if you don't, they just dazzle you with fancy words, and after a minute, they have you eating out of there hand.libra schreef:I do not give myself the competence to judge. The fact is before I was customer of EDPnet, it works; after I was customer of EDPnet, it works.And if you think Belgacom technician's can't be incompetent
By the way, do you need a lot of competence to use the devices used by the Belgacom technicians?
People who are tired to be a ping pong ball between Belgacom and an alternative ISP or who do not want to wait weeks before being connected have no choice but Belgacom.Arqentus schreef: Its happens a LOT that they make people wait for weeks for there ADSL connection when it's a other ISP, but when you take Skynet, suddenly it can be done in 2 days time. Same with problems. Seen to much the pong game. ISP -> Belgacom. Belgacom -> ISP. ISP -> Belgacom. And 80% of the time, its Belgacom. They fiddle a bit with the settings, and bingo, suddenly it works again. But you as the customer lost several days as a result.
I agree. The entire Belgacom must be spilt into a retailer and a wholeseller.Arqentus schreef: Belgacom needs to be split off Skynet, but with the chicks we have here, that ain't going to happen ( and even more so because the state owns 50%+1 of Belgacom ).
Wait until you log your first case, then you'll see they set the real difference with other ISPs. Getting a line to work they all can, keeping it working, that's another thing.conrads schreef:hi!
i only want to inform you, that since yesterday my adsl line works. and it works without any problems. edpnet is in my eyes a very competent isp!
great job, edpnet!
greetz
chris
